In partnership with
Capturing the leads that arrived after 5pm.
AI Customer Service
The problem.
When visitors spoke to the sales team, they converted. After 5pm, the traffic kept coming but there was nobody to answer questions. By morning those visitors were gone.
- Visitor arrives after 5pm
- Sales team is offline
- Questions go unanswered
- Visitor leaves before morning
The Solution
Naitiv designed a complete process for out of hours customer service automation including a chatbot customer service solution. Working with Ragu for Brooklyn Travel, the parent company of MyCanadaTrips, we helped deliver a rapid prototype in one month. The prototype helps answer visitors’ questions, qualifies enquiries and passes the full conversation to the sales team, helping advisors turn overnight interest into warm sales conversations.
- Previously lost overnight leads now reach sales with context
- Sales starts with qualified, warm conversations
- Helped deliver a rapid prototype in one month
- Visitor asks about a trip
- Assistant answers and gathers requirements
- Qualify the lead and preserve the conversation
- Sales advisor follows up with context
